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Employment and Social Affairs Platform (ESAP) - Final evaluation

eval_number:

2559

eval_title:

Employment and Social Affairs Platform (ESAP) - Final evaluation

location:

region:

Europe and Central Asia

country:

Europe and Central Asia - regional

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eval_url:

https://analyticstest.ilo.org/ievaldiscovery/eval/2559

lessons_learned:

description:

The ESAP virtual platform offers a potentially powerful tool, but this would require a larger investment in its development and promotion.

context:

The ESAP online platform is a necessary tool to complement capacity-building and the strengthening of the regional network. However, its impact depends on the success of its design. It should prioritize user-friendliness, targeting stakeholders, promoting good practices, and the clear expression of its intended usage. A majority of stakeholders interviewed do not regularly use ESAP online, and some do not use it at all and are hardly aware of it. Only CEELex experts – who are enjoying a clear benefit from it – have regularly adopted ESAP online, mainly for the CEELex database. ESAP’s first phase may have been too early a stage to propose this virtual platform. One lesson learned from the evaluation is that careful attention should be paid to each specific user’s interest and readiness to use the tool, and that accessibility (especially linguistically) is a pre-condition to ensuring that a virtual tool be used. A product development approach appears necessary for ESAP

success:

The CEELex users of ESAP online demonstrate that it can be useful when its function for the user is clearly defined. If it is similarly designed for ESCs or APRLDs, this platform could be recognized by these institutions as a helpful tool.

challenges:

The website is not very user-friendly, and does not specifically target different relevant institutions. As a result, ESAP online has low registered visit scores and the extent to which it could be useful for institutions is still unknown.

administrative_issues:

The website needs to be redesigned, its purpose reevaluated, and it should be made more user-friendly.

comments:

National project partners and relevant stakeholders, CEELex experts in the Western Balkan region

url:

https://analyticstest.ilo.org/ievaldiscovery/lessons/237011

themes:

theme:

Knowledge management

category:

Organizational issues

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